Privacy Policy

We believe transparency builds trust. Here's exactly how we handle your personal information at Sovexo, explained in plain language that actually makes sense.

Information We Collect

When you work with Sovexo, we collect information that helps us provide better floral arrangement services and maintain our business relationship with you. This isn't about gathering unnecessary data – it's about understanding your preferences and delivering the flower compositions you'll love.

Contact Information: Your name, phone number, email address, and delivery address in Baku. We need this to coordinate orders and ensure your arrangements reach you on time.

Order Details: Flower preferences, arrangement styles, delivery dates, and special requests. This helps us create compositions that match your vision perfectly.

Payment Information: We process payment details through secure channels but only store transaction references, never your actual payment card information.

Communication Records: Emails, phone calls, and messages about your orders. We keep these to reference your preferences for future arrangements.

How We Use Your Information

Your information serves specific purposes in our flower arrangement business. We're not selling your data or using it for anything unrelated to creating beautiful floral compositions for you and your recipients.

Purpose	Details
Order Processing	Creating, preparing, and delivering your floral arrangements according to your specifications
Customer Service	Answering questions, handling special requests, and resolving any concerns about your orders
Seasonal Updates	Informing you about new flower varieties, seasonal arrangements, and special occasion offerings
Business Operations	Managing inventory, improving our services, and maintaining accurate delivery records

Data Sharing and Disclosure

We share your information only when necessary for delivering our services or when required by law. Your personal details aren't sold to marketing companies or shared for purposes unrelated to your floral arrangements.

We may share your information with delivery partners in Baku to ensure your arrangements reach their destination, with our flower suppliers when coordinating special orders, and with payment processors to handle transactions securely.

In case of legal requirements under Azerbaijan law, we'll comply with valid government requests for information. However, we'll always notify you unless prohibited by law, and we'll only provide the minimum information necessary.

Your Rights and Choices

You have real control over your personal information. These aren't just legal requirements – they're practical rights you can actually exercise when dealing with Sovexo.

Access Your Data: Request a copy of all personal information we have about you, including order history and preferences we've recorded.

Update Information: Change your contact details, delivery addresses, or flower preferences at any time by contacting us directly.

Delete Your Account: Request removal of your information from our systems, though we may need to keep some records for legal or business purposes.

Communication Preferences: Opt out of promotional messages while still receiving essential order-related communications.

Data Security and Protection

We protect your information using industry-standard security measures appropriate for a flower arrangement business operating in Baku. This includes secure storage of customer records, encrypted communication for sensitive information, and limited access to your personal data within our team.

Our staff members who handle customer information are trained in privacy protection and only access your data when necessary for processing orders or providing customer service. We regularly review our security practices to ensure your information remains protected.

Data Retention

We keep your information as long as needed to provide our services and fulfill any legal obligations. Order records are typically maintained for three years for business accounting purposes, while basic contact information is kept until you request removal or stop using our services.

For customers with recurring flower arrangements or seasonal orders, we maintain your preferences and delivery details to ensure consistent service quality over time.

International Data Transfers

Since Sovexo operates primarily within Azerbaijan, your personal information typically remains within the country. However, some of our technology services may involve data processing outside Azerbaijan, always with appropriate security safeguards in place.

Any international data transfers comply with applicable privacy laws and include contractual protections to ensure your information receives the same level of protection it would have domestically.

Children's Privacy

Our flower arrangement services are designed for adults making purchasing decisions. We don't knowingly collect personal information from children under 16 without parental consent. If you're under 16 and interested in our services, please have a parent or guardian contact us directly.

Policy Updates

We'll update this privacy policy when our business practices change or when required by law. Significant changes will be communicated through email or prominent notices on our website. The current version is effective as of March 2025.

Minor updates that don't affect how we handle your personal information may be implemented without individual notification, but we'll always maintain the current version accessible on our website.

Questions About Your Privacy?

Contact us directly for any privacy-related questions or requests:
contact@sovexo.it.com
+994 12 597 43 23
19 20th January, Baku, Azerbaijan